Returns + Exchanges
WHAT CAN BE RETURNED?
- Items in NEW condition, WITH tags: unworn, unwashed, and not altered in any way
- Items free of perfume, cigarette smoke, dog hair, and deodorant
WHAT CANNOT BE RETURNED?
- Items that have been worn, washed, or altered in anyway
- Items that smell of perfume or cigarette smoke, have dog hair or deodorant on them
- Accessories including, but not limited to- hats, earrings, rings, necklaces, bracelets, belts, shoes, bags, eyewear, bralettes, home + gift items, etc.
- Items purchased with a store credit
- *Sale items if notified and/or items with a discount code if stated
HOW TO RETURN YOUR ITEMS:
Please include your packing slip in your return, and package the items neatly in the tissue paper that was provided. Place these things back into the packaging envelope and send it back to the address listed below.
WHERE DO I SEND MY RETURN?
929 Giacomo Drive
Waxhaw, NC 28173
ADDITIONAL RETURN INFO
Returns are eligible for STORE CREDIT only within SEVEN (7) days of delivery date. Returns that are not postmarked past this mark will not be accepted and will be sent back at the customers expense. Shipping costs are non-refundable. All items MUST be returned in the condition they were received in! Oh Boutique reserves the right to send back items that were not returned to us in their original condition, as stated in the “What can be/What can not be returned” section of this policy.
HOW DO I GET MY STORE CREDIT?
A store credit will be emailed to you once the returned item(s) have been received.
Because our inventory is constantly changing and is limited, exchanges are not possible at this time. If you need a different size/color for an item you have received, you can:
- Order the item in the size/color you need, AND go ahead and return the original item you do not need (postmarked within 7 days) for a store credit.
- Or, you can wait until we receive the returned item and have issued a store credit, then check our website to see if the item you need is available.